Customer care
We're here to help
Tell us what happened and include your business name and the transaction reference where relevant — it gets you an answer faster.
General support
Account access, collections, payouts, fees and anything in the console.
support@zebapay.comReplies within 1 business day
Security & fraud
Suspected unauthorised access, a transaction you did not authorise, or a leaked API key.
security@zebapay.comTreated as urgent — mark the subject URGENT
Verification & compliance
Tier reviews, business registration documents and settlement account approvals.
admin@zebapay.comReviewed within 1–2 business days
Common questions
How do my customers pay me?
You get a dedicated 10-digit Nigerian account number. Your customer transfers to it from any bank app, and the payment shows in your ZebaPay balance automatically.
Where does my money go?
To one settlement bank account that you nominate. The account name must match your verified name, and payouts to any other account are not allowed.
How do I change my settlement account?
Enter your 4-digit transaction PIN, confirm the code we email you, then wait for our team to approve it. Your old account stays active until approval.
Why do you ask for BVN or NIN?
Nigerian rules require us to confirm who you are before you can collect money. We check the number with a licensed verification service and keep only the last four digits.
What does it cost?
Payouts cost ₦20 up to ₦5,000, ₦25 up to ₦50,000, and ₦50 above that. Higher-tier verification may carry a one-off ₦100 charge. Every fee is shown before you confirm.
How fast is settlement?
Payouts are sent as soon as they are approved by our banking partner. A transaction under review may take longer while we complete checks.
Can I test before going live?
Yes. The console includes a clearly labelled test panel so you can simulate an incoming payment without moving real money.
Is ZebaPay a bank?
No. ZebaPay is a technology platform. Account numbers, transfers and fund holding are handled by licensed banking and payment partners.